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Here you find the most frequently asked questions and answers for the area inside which you have clicked. Should you not find the suitable reply to your question please search again using your own words.

1.  What regulations apply to US flights?

2.  I am Frequent Traveller, Senator or HON Circle status. Are there baggage tags equivalent to my status?

3.  Who should I contact regarding the auctioning of unclaimed items?

4.  I want to bring my pet with me. Who should I contact?

5.  How can I find out for myself the latest position on my missing baggage?

6.  Why do we sometimes ask you on boarding to give up your hand luggage?

7.  How much hand luggage can I take on board with me?

8.  Taking animals on board?

9.  Which free luggage allowances apply on award flights?